Hi Jerry, so sorry to hear that may due to freight cased this during the way. firstly we sell the replacments spare parts, may quality not as the original, but we still have products gurantee time, if products broken please share me the pictures or video. so we will take compensation from the freight. And from the begining until now you never send a single messages to us not even one word but just with comments,Kindly please share me via alibaba to me the pictures of the products. so we can give you a proper solutions. Big thanks